De-escalation and boundary setting in exceptional professional situations
You will learn about the forms and triggers of aggression and threats, specific warning signals for imminent escalation and strategies for psychological de-escalation and setting boundaries. In addition, preventative measures and dealing with stress will be discussed.
Date
28.11.2024 | 10:15 - 11:45 WOrkshop-Link
Location
Online
Lecturer
Philip Dao
Course Description
The diverse interactions that take place at a university between students, academic staff and technical and administrative employees usually run quite smoothly. However, unacceptable escalations can occur too. Insults, threats of violence and vandalism are just examples.
The reasons for conflict depend on the respective area of one's own activity: Missing a deadline, receiving a tip-off about one's own misconduct or the feeling of being treated disadvantageously compared to others are among the risk situations in which some people react increasingly aggressively.
Professionals who experience aggression unprepared often experience it as a great psychological burden. On the other hand, targeted, mental and practical preparation for these risks increases not only the safety but also the satisfaction of those affected, both in normal and exceptional cases. The results are increased awareness and ability to act.
In this talk you learn something about:
- Forms and triggers of aggression and threats
- Specific warning signals for impending escalations
- Strategies for psychological de-escalation and boundary setting
- Precautionary measures and self-protection in risky situations
- Coping with stress in acutely threatening situations
- Process stressful experiences better
- Philip Dao is a criminal psychologist and security consultant. Based on many years of experience in assessing violent offenders in the Berlin prison system, he has been training people who are at increased risk of aggression, violence or crime for 15 years; For example as part of a teaching position at the Police and Security Management Department at the Berlin University of Economics and Law. He has trained employees in more than two dozen large companies, a dozen of which are listed in the DAX, as well as employees of universities, medical associations, employment agencies, personnel service providers, audit companies, assessment services, control bodies, correctional facilities, child and youth welfare providers and support facilities for the mentally ill.